ak10 Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register an account with ak10, you voluntarily provide us with certain personal information. The categories of data we collect at registration and during your ongoing use of the platform include:

• Identity Data: Full legal name, date of birth, gender, and nationality as stated on your government-issued identification document.
• Contact Data: Residential address in Bangladesh (including district, city, and postcode), mobile phone number, and email address.
• Identity Verification Documents: Copies of your Bangladesh National ID card (NID), passport, or driving licence submitted during the KYC process.
• Financial Data: Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay) and card details (Visa, Mastercard) used to process deposits and withdrawals. Full card numbers are never stored on ak10 servers — they are tokenised by our payment processor partners at the point of entry.
• Account Credentials: Your chosen username and the hashed version of your password. We never store passwords in plain text.
• Communications Data: Records of any correspondence between you and the ak10 support team, including live chat logs, emails, and support ticket content.

1.2 Information Collected Automatically

When you access ak10.app or use the ak10 mobile application, we automatically collect certain technical and behavioural data including:

• Device & Technical Data: IP address, device type, operating system version, browser type and version, screen resolution, and language settings.
• Usage Data: Pages visited, game titles played, duration of sessions, bet history, deposit and withdrawal transaction records, and navigation patterns within the platform.
• Location Data: Country and city-level location inferred from your IP address. ak10 does not collect precise GPS location data.
• Cookie Data: Session identifiers, preference cookies, and anonymised analytics data. See Section 4 (Cookies) for full details.

2. How We Use Your Data

2.1 Lawful Bases for Processing

ak10 processes your personal data on the following lawful bases:

• Contractual Necessity: Processing required to fulfil our obligations under the player account agreement — including account creation, bet settlement, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including anti-money-laundering (AML) checks, age verification, KYC obligations, and record-keeping requirements.
• Legitimate Interests: Processing carried out for ak10's legitimate business interests where those interests are not overridden by your privacy rights — including fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics to improve the platform.
• Consent: Where we rely on your consent to send you promotional communications or to place non-essential cookies on your device. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

2.2 Specific Purposes of Processing

The table below sets out the specific purposes for which ak10 processes your personal data and the corresponding lawful basis for each activity:

2.3 Marketing Communications

ak10 may send you promotional emails, SMS notifications, or in-platform messages about new games, bonuses, and seasonal offers relevant to players in Bangladesh — but only where you have opted in to receive such communications. You can unsubscribe from marketing communications at any time by adjusting your notification preferences in your account settings or by contacting support at [email protected]. Withdrawing consent to marketing does not affect your ability to use the ak10 platform or receive service-related communications.

3. Data Sharing & Third Parties

3.1 Categories of Recipients

ak10 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the following strictly controlled circumstances:

• Payment Processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your deposit and withdrawal transactions. Each payment partner operates under its own privacy policy and is independently responsible for data it processes on its own systems.
• Identity Verification Partners: Where automated KYC verification is used, identity documents and personal data may be shared with a third-party verification service provider. These providers are contractually bound to use the data solely for the verification purpose and to delete it upon completion of the check.
• Game Studio Providers: When you play games supplied by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or other studio partners, limited technical session data (such as a session token and anonymised player identifier) is shared with the relevant provider to load and operate the game. No directly identifiable personal data such as your name, NID number, or financial account details is shared with game studios.
• Regulatory and Law Enforcement Authorities: ak10 will disclose personal data to government authorities, regulators, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive. We will notify affected players of such disclosures where legally permitted to do so.
• Professional Advisers: Lawyers, auditors, and insurers who provide services to ak10 may access personal data where necessary to provide those services, subject to strict professional confidentiality obligations.

3.2 International Data Transfers

Some of ak10's service providers are located outside Bangladesh. Where personal data is transferred internationally, ak10 takes reasonable steps to ensure that the recipient provides an adequate level of data protection through contractual safeguards. If you have questions about the international transfer of your data, please contact [email protected].

4. Cookies & Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit ak10.app. They allow the platform to recognise your device on subsequent visits, maintain your session state, and collect anonymised behavioural data to help us understand how the platform is being used. ak10 also uses similar technologies such as web beacons and local storage objects for equivalent purposes.

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your logged-in session, remember items in your bet slip, and ensure security tokens are correctly applied. These cookies cannot be disabled without impairing your ability to use ak10.
• Functional Cookies: These remember your preferences such as your chosen language, display settings, and notification preferences. Disabling them may reduce your experience but will not prevent you from using the platform.
• Analytics Cookies: We use anonymised analytics cookies to understand aggregate usage patterns — such as which games are most popular, which pages generate the highest exit rate, and how users navigate through the deposit flow. Individual player behaviour is not sold or shared. All analytics data is processed in aggregate form only.
• Marketing Cookies (Opt-In Only): Where you have consented to receive personalised promotions, marketing cookies help us present offers relevant to your gaming preferences. You may withdraw consent to marketing cookies at any time through your account preferences.

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging in to your ak10 account and using the platform's real-money features. For detailed instructions on managing cookies, refer to your browser's official help documentation.

5. Data Security & Retention

5.1 Security Measures

ak10 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields (including password hashes and payment identifiers) in our databases.
• Role-based access controls limiting employee access to personal data strictly to those with a legitimate operational need.
• Regular security assessments and penetration testing of the ak10 platform infrastructure.
• Automated monitoring systems that detect and alert on anomalous login activity, including access from new devices or unusual geographic locations.

While ak10 takes these measures seriously, no internet-based platform can guarantee absolute security. We encourage all players to use a strong, unique password for their ak10 account and to enable any available two-factor authentication features.

5.2 Data Retention

ak10 retains personal data for no longer than is necessary for the purposes described in this Privacy Policy, subject to overriding legal obligations. Our standard retention schedule is as follows:

• Active Account Data: Retained for the lifetime of the account and for a minimum of five (5) years following permanent account closure, to satisfy anti-money-laundering record-keeping obligations.
• KYC Verification Documents: Retained for five (5) years following the completion of verification or account closure, whichever is later.
• Transaction Records: Retained for seven (7) years to comply with financial record-keeping requirements.
• Support Communications: Retained for three (3) years following the resolution of the relevant query or dispute.
• Marketing Preferences and Consent Records: Retained for three (3) years following the date of last interaction or the withdrawal of consent, whichever is later.
• Anonymised Analytics Data: Retained indefinitely, as it no longer constitutes personal data once anonymised.

6. Your Privacy Rights

6.1 Rights Available to ak10 Players

As an ak10 player whose personal data is processed by us, you hold the following rights with respect to that data:

• Right of Access: You have the right to request a copy of the personal data ak10 holds about you, along with information about how it is being processed. We will provide this within thirty (30) days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update most personal details directly through your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests and there are no overriding grounds to continue. This right is subject to legal retention obligations described in Section 5.2.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive a structured, machine-readable copy of your personal data for transfer to another service provider.
• Right to Object: You have the right to object to processing based on ak10's legitimate interests, including profiling for responsible gaming purposes, at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place before withdrawal.

6.2 How to Exercise Your Rights

To exercise any of the rights listed above, please contact the ak10 data team at [email protected] (plain text — not a clickable link). Please include your full name, the email address registered to your ak10 account, and a clear description of the right you wish to exercise. We may ask you to provide proof of identity before processing your request to protect against unauthorised access to your data.

7. Children's Privacy

7.1 No Services for Minors

ak10 is strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage account will be voided.

7.2 Parental Controls

ak10 encourages parents and guardians to use parental control tools to prevent minors from accessing online gambling platforms. If you believe that a minor in your household has created an ak10 account or accessed the platform, please contact support immediately at [email protected] so we can investigate and take appropriate action without delay.

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

ak10 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address on file or via a prominent notice on ak10.app prior to the change taking effect. The effective date at the top of this document will be updated to reflect the date of the most recent revision. We encourage you to review this page periodically. Continued use of the ak10 platform following notification of a material update constitutes your acceptance of the revised Privacy Policy.

8.2 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which ak10 handles your personal data, please reach out to our team using the contact details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)

We take all privacy-related enquiries seriously and aim to provide a substantive response within thirty (30) calendar days of receipt. This Privacy Policy was last revised on 1 January 2026 and supersedes all previously published versions.